Privacy policy

Privacy Policy

Last Updated: July 2026

At HandyExpression ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit handyexpression.com or purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

HandyExpression is a UK-based small business specialising in handmade, personalised and bookish gifts and accessories.

If you have any questions about this Privacy Policy, please contact us:

Email: handyexpression@gmail.com

2. Information We Collect

Information You Provide

When you place an order or contact us, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers)

  • Personalisation details supplied for customised products

  • Messages or enquiries you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Pages visited

  • Date and time of visits

  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Process payments

  • Communicate with you about your order

  • Respond to customer enquiries

  • Prevent fraud and improve website security

  • Improve our website and customer experience

  • Meet legal, tax and accounting obligations

  • Send marketing communications where you have given your consent

4. Legal Basis for Processing

Under the UK GDPR and the Data Protection Act 2018, we process your personal information on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Your consent (where required)

5. Sharing Your Information

We only share your information where necessary to operate our business.

This may include trusted third-party service providers such as:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Royal Mail and other delivery partners

  • Email service providers

  • Website analytics providers (such as Google Analytics)

These providers only receive the information necessary to perform their services on our behalf.

We do not sell or rent your personal information to third parties.

6. Payment Information

Your payment details are processed securely by our authorised payment providers.

HandyExpression does not store your full debit or credit card information.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help our website function correctly.

For more information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

8. Marketing

If you choose to subscribe to our newsletter or marketing emails, we may occasionally send you updates about new products, special offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it is securely deleted or anonymised where appropriate.

10. Your Rights

Under the UK GDPR, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Request a copy of your personal data

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us at handyexpression@gmail.com.

11. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information using trusted service providers and secure technologies.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

HandyExpression

Email: handyexpression@gmail.com

Business Address

1 Medland Mews

Chertsey, Surrey

KT16 9FZ

United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.